Program Types: New to Canada,

Settlement Support for Refugees and Newcomers

Settlement support for refugees and newcomers over the phone or in-person.

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Who can join:

  • LGBTQ+ asylum seekers, refugee claimants, convention refugees, protected persons, government-assisted refugees, or permanent residents (18+ in age, and living in Toronto, GTA, or Southern Ontario), OR
  • Non-LGBTQ+ convention refugees, protected persons, government-assisted refugees, or permanent residents (18+ in age, and living in Toronto’s Downtown East area), OR
  • Live-in caregivers (18+ in age, and living in Toronto, GTA, or Southern Ontario).

When and where:

  • Mondays to Fridays (except statutory holidays)
  • Sessions between 9:30am and 4pm

In-person at The 519 [519 Church St.] or over the phone (depending on client preference and appointment availability)

Supports include:

  • Information & Referrals
  • Filling Government Applications
  • Advocacy
  • Safety Planning
  • Ongoing Guidance

How to register:

  • Click here to request an intake
  • Call 416-392-6878 ext. 4000 any time. Leave a message with your name, current immigration status, and contact number.
  • Staff will call you within 5-7 business days for a phone intake and schedule an appointment.

Note: The 519 calls always come from private/unknown numbers for privacy and confidentiality. Our staff will make 2 attempts to contact you. Please be available to take the call.

The 519 has resumed limited on-site services in line with the Province and City’s health and safety guidelines. This stage of limited reopening is accompanied by service modifications. Get the latest updates at: https://www.the519.org/news/covid19-the519-info-updates

Our Newcomer Settlement Support Program has been modified to respond to the emerging needs of newcomers and refugees, and to continue providing critical services during COVID-19. Our current program offers services to LGBTQ+ newcomers and refugees, non-LGBTQ+ newcomers, as well as live-in caregivers through one-on-one in-person and virtual supports.

Register for this program