What Does "Access" Mean?

Access means access with dignity and safety. Getting in the door is the first step but access includes more, such as the quality of services, as well as the spirit in which the service is provided. Access is a commitment.

Access work can be done proactively. Often it takes a crisis before assistance is sought, but it can help to anticipate challenges before, during, and after opening up your services to new communities.

Access is not about special treatment. It is about equality and removing barriers that have been erected.

Access work is imperfect. Every organization will make mistakes. This is part of the process. Listen to criticism. Ask for feedback.

Access is a partnership. This is accomplished by trans people and shelters/agencies working in partnership, and listening to each other's concerns. The Trans Programme at The 519 values its' community partnerships.