Anyone eligible is invited to apply for this position.


Reporting to the Manager, Direct Services this position is responsible for the development, delivery and evaluation of The 519’s counselling and crisis support activities and will provide direct counselling to LGBTQ community members in crisis with a focus on supporting LGBTQ refugees.


  • Coordinates the delivery of individual support services including the provision of case coordination for LGBTQ community members in need of counselling and crisis support with a focus on supporting LGBTQ refugees.
  • Provides direct support, crisis intervention and counselling services through individual support, information referral, and group facilitation.  This includes maintaining a regular case load of clients referred through The 519’s LGBTQ Refugee Program.
  • Conducts client intakes and assessments in a variety of forums and makes appropriate referrals to various internal and external support providers and The 519’s counselling program.
  • Utilizes a community development framework to develop, coordinate and facilitate The 519’s trauma focused initiatives and activities. Works across the programs department to support the integration of trauma informed services.
  • Develops, implements and refines counselling and crisis management service standards including the development of policy, procedures and emergency services protocols to ensure effective service provision and the highest standard of appropriate care and service.  
  • Participates in the co-ordination of The 519’s volunteer counselling program including recruitment, comprehensive screening for applicants; completing orientation and training; developing supervision, service, training, and support protocols; and coordinating the appointment scheduling system including ensuring appropriate counsellor/client matching.
  • Develops training modules and creates professional training materials, including handouts, PowerPoint presentations, experiential exercises, and practical application tools for internal and external stakeholders regarding LGBTQ counselling issues including LGBTQ violence, trauma, and hate motivated crime
  • Coordinates and participates in regular clinical supervision meetings and conducts annual review of clinical supervision model. Provides training to program volunteers, service providers, and police incorporating a variety of adult education methods including experiential activities, simulations and debriefing methods to ensure skill development.
  • Establishes, maintains links with relevant community organizations and advocacy groups to strengthen and encourage the planning and delivery of LGBT inclusive counselling services and to promote anti-violence and trauma-informed strategies at a broad public level.
  • Identifies emerging needs through community needs assessment processes and provides advice and input to internal and external stakeholders regarding the development of LGBTQ anti-violence and trauma-informed polices, research initiatives and emerging program needs.
  • Implements annual evaluation of various community programs including anti-violence and counselling
  • Maintains appropriate record-keeping, conducts research, analysis and prepares regular timely reports and statistical information that supports the overall program. Completes related information for funding applications, financial and statistical reports    
  • Implements and abides by The 519’s policies procedures and complies with all applicable legislation and regulations including coordination and training of volunteers, confidentiality, MFIPPA and purchasing and inventory control systems
  • Participates in and supports The 519’s broad activities and other related policies and procedures
  • Other duties as assigned.


  1. Master’s degree in Clinical Psychology, Counselling, or Social Work. Registration with appropriate College and a minimum of 5 years related experience
  2. Extensive knowledge of the issues and best practice approaches working with LGBTQ community members who have experienced trauma as well as the unique needs of LGBTQ refugees, including up to date knowledge of the immigration process for those seeking status
  3. Demonstrated expertise in developing, delivering and facilitating solution focused counselling services for individuals, couples and groups from an anti-racist, anti-oppressive, strengths-based, person-centered, trauma-informed perspective
  4. Demonstrated ability to work with and understand issues affecting LGBTQ communities including experience working with trans and gender diverse communities
  5. Working knowledge of clinical and community-based mental health services across the GTA
  6. Highly developed decision-making, sound-judgment, conflict resolution, problem solving, facilitation and communication skills and ability to effectively communicate, both orally and in writing
  7. Excellent group facilitation experience in a peer support settings including a well-developed knowledge of relevant community resources including knowledge, experience and understanding of the LGBTQ community normally acquired through work in the field/lived experience
  8. Experience working with substance users and integrating a harm reductive approach to counselling interventions
  9. Experience working with survivors of sexual violence and gender-based violence
  10. Demonstrated experience training, supporting and recognizing volunteers
  11. Working knowledge of MFIPPA, and other relevant legislation
  12. Sound decision-making and judgment skills with the ability to effectively manage communications with community, government agencies, committees and coalitions
  13. Must be able to work flexible hours including weekends and evenings
  14. Proficient in Windows, and spreadsheet applications.


Position Status

Full-Time Temporary (until March 31, 2019), with possibility of extension

Union Status

Union Position – CUPE Local 2998

Wage Grade


Hourly Rate

$25.03 per hour

Hours of Work

40 hrs per week. Weekend and evening work will be required in this position.


Email cover letter and resume to Careers@The519.org no later than 4:00 p.m. on Wednesday, January 24, 2018. Applicants must quote Job 18-01 in the cover letter and in the subject line of the email.

The 519 actively encourages applicants from all equity seeking groups.  The 519 embraces diversity and is committed to creating an inclusive workplace.  Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.  We thank all applicants and advise that only those selected for an interview will be contacted.  No agencies please.


In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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